Customer Relationship Management (CRM)

CRM technology is used to manage and leverage your interaction with your customers, clients & prospects. Using CRM, you can organise, analyse and automate your sales and marketing, customer service and tech support activities.

Benefits of Customer Relationship Management

  • Improved efficiency of lead management
  • Improved quality of sales processes
  • Improved after-sales processes and customer support
  • Decrease in client management costs
  • Insight and decision support
  • Improved customer engagement
  • Increased profitability
  • Improved sales forecasting
  • Improved product R&D from customer feedback

A system is only as good as the people who use it

Many businesses struggle with cumbersome systems and too many emails. When they get frustrated they stop using the system — rendering it useless.

Our simple but powerful CRM is integrated with all of our Web Form, e-Commerce, Membership and Content Management features, enabling our clients to provide better service for their own customers — all without coding and configuration!

Did you know it is 10 times easier to sell to a client you have already sold to? 

We also focus on WHY it is important to use a CRM system. We teach our clients not only HOW to use our technology, we also highlight the reasons and businesses benefits they will achieve in working on their relationships with customers.